Software Engineer, Escalation

We are looking for an experienced C# Developer (3 years) to join our Escalation team.You will serve as the technical bridge between Support and R&D, tackling complex issues in On-Premise environments. This role requires deep-dive investigation, a troubleshooter mindset, and the ability to implement code fixes within the core product.Key Responsibilities:Deep Investigation: Perform root cause analysis on high-level escalations originating from Support.Code Ownership: Develop and implement bug fixes and hotfixes in C#.Infrastructure Analysis: Troubleshoot issues within Linux, Kubernetes, and OpenSearch environments.Advanced Troubleshooting: Resolve complex Network, DB, and protocol-related issues (including WCF).Stakeholder Communication: Collaborate with Support/SA/CS teams and communicate directly with technical client stakeholders when needed.Requirements: Experience: Minimum 3 years in backend development (C#).Systems Fluency: Hands-on experience with Linux and Kubernetes (K8s).Data & Protocols: Experience with OpenSearch/Elasticsearch, DB troubleshooting, and protocols (WCF).On-Prem Focus: Understanding of non-cloud deployment constraints.Communication: Fluent English is mandatory. Ability to bridge the gap between deep technical analysis and stakeholder management.This position is open to all candidates.