Solutions Engineer

This is a hybrid role combining hands-on software engineering, deep production debugging, and direct customer engagement.You will work directly inside customer production systems, integrating our companys SDK, solving real-world issues, and shaping how our product is used in practice. At the same time, you will translate field learnings into scalable product improvements and reusable systems.Were building a runtime code sensor that operates where most tools dont: inside running applications. Our goal is to give engineers and AI agents real-time, high-fidelity visibility into how code behaves in production-under real load, real traffic, and real failures.This role blends deep systems engineering with applied, real-world problem solving.

Youll navigate complex production environments, explore runtime behavior, and design low-overhead solutions that are safe, reliable, and production-ready.If you enjoy breaking (and fixing) complex systems, working closely with customers, and building tools that engineers trust in their most critical services-this role is for you.What Youll DoOwn technical execution end-to-end across customer engagements and internal toolingIntegrate our companys SDK into complex production systems across different environments and stacksDebug real production issues (performance, reliability, edge cases) and demonstrate our companys valueBuild and ship code (primarily in FDE tooling and internal codebases)Design and implement repeatable agentic workflows, where production signals power automated workflows across the SDLCCreate reusable assets such as playbooks, runbooks, templates, reference architectures, and demo environmentsTurn recurring customer pain points into scalable solutions and product improvementsCollaborate closely with Product and Engineering to translate field insights into features and capabilitiesLead technical customer interactions, including calls, debugging sessions, and written communication.דרישות: Hard Skills & Experience6 years of experience in software engineering, solutions engineering, field engineering, or technical leadership rolesStrong backend engineering fundamentals and production debugging skillsDeep expertise in at least one runtime: Node.js / TypeScript, Python, or Java (JVM)Experience working within real production systems, including troubleshooting latency, memory issues, regressions, and distributed system failuresStrong understanding of modern backend architectures:Microservices and distributed systemsAsync and event-driven systemsContainers and orchestration (Docker, Kubernetes)Cloud environments and production reliability challengesHands-on experience building or integrating SDKs, devtools, or production-facing componentsStrong performance engineering skills (CPU/memory profiling, minimizing overhead)Ability to design safe, stable, and resilient systems that operate inside customer environmentsFull-time, on-site role in Tel AvivAbility to thrive in a fast-paced, dynamic startup environmentEngineering Excellence & MindsetStrong ownership mindset: code quality, reliability, observability, and documentationBias to action-build fixes, tools, and workarounds rather than only providing guidanceAbility to anticipate risks, identify bottlenecks, and drive long-term improvementsComfortable balancing technical trade-offs with product and customer needsAutonomous, proactive, and capable of leading technical initiativesStrong communication skills and comfort in customer-facing environmentsNice to HaveExperience with observability, performance monitoring, or developer toolingBackground in SDKs, instrumentation, or in-process production componentsExperience designing AI-assisted SDLC workflows (LLM agents, evaluations, guardrails, human-in-the-loop systems)Familiarity with runtime internals (e.g., event loop, GC, JIT, tracing hooks)Experience with APM agents, tracing systems, or telemetry pipeli המשרה מיועדת לנשים ולגברים כאחד.