Staff Technical Support Engineer

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.As a Staff Technical Support Engineer, you will be tasked with being a key contributor: analyzing complex customer issues, driving our cross-organizational projects, building tools that will help improve productivity, driving innovation, and more.

We are seeking someone with a proven track record on a variety of platforms, focusing on Mac, Linux, K8s, cloud, mobile and AI.Requirements: Minimum 2 years of experience in a customer support role, or a customer-facing technical role.Expert-level proficiency in Mac, Linux, K8s, cloud (AWS, GCP, Azure), mobile and AI.Network or Endpoint Security background required.Excellent customer-facing abilities and strong problem-solving as well as troubleshooting skillsExcellent written and verbal communication skills in English (other languages are a plus)Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processesAbility to analyze and identify improvements in service systemsAbility to think outside the box and drive innovation that improves productivityIndependent, responsible and result-driven team playerExperience with writing code and scripting is an advantageThis position is open to all candidates.