Support Associate

In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers and Partners.Location: Ramat GanJob scope: Sunday-Thursday 9:00-18:00 (with availability for at least 1 morning shift - 7:00-15:00).What You'll Be Doing:Assist users via phone, WhatsApp, chat, and email - guiding them through the platform, answering "how-to" questions, and ensuring a standout customer experience.Apply strong technical intuition to isolate root causes when issues arise and resolve application-level challenges.Manage day-to-day platform operations, including user management, site setup, and report generation.Partner closely with Product, Development, and Customer Success Managers to escalate bugs, share user feedback, and drive issue resolution.Requirements: 1+ years of experience in a Customer Service / Support role - MustExcellent written communication skills, fast typing speed, and strong attention to detailHands-on experience with Salesforce (or similar CRM systems) - Strong AdvantageFluency in both Hebrew and English (written and spoken) - MustStrong team player with a proven ability to collaborate effectively with internal teamsCreative problem-solver with a strong "can-do" attitude, ownership, and adaptability to a fast-paced startup environmentThis position is open to all candidates.