Support Engineer

Required Support EngineerThe Role:The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support.Our team combines technical expertise with business orientation to deliver a seamless and effective experience.This role requires ability to work full time from Sunday to Thursday during US EST hours with some flexibilityWho You AreYoure a people person with a strong sense of empathy for customers.You can read situations, understand team dynamics, and take initiative to get things done.Youre tech-savvy with a developers mindset and business-oriented, ensuring a positive customer experience.You have a customer-first mindset, ensuring their needs and experience are always your top priority.What Youll Actually Be Doing:Support enterprise-level Partners and internal teams with technical onboarding and integration to our systems.Provide ongoing technical support, including troubleshooting, investigating error messages, resolving coding issues, and addressing errors related to system updates.Collaborate closely with internal departments such as Development, IT, NOC, Implementations, Operations, and Relationship Management.Requirements: Native-level fluency in both English and Hebrew (written and verbal) - MustAbility to work full time from Sunday to Thursday during US EST hours with some flexibility - MustThe ability to go the extra mile when necessaryThe ability to participate in an on-call roster - Must3+ year experience in technical customer-facing support role - MustCoding experience (e.g., C#, Python, Java) or a development background.Ability to identify when processes need to be established or updated.Working knowledge of API integrations (REST API).Database experience with SQL queries and reading log files.Proficiency with CRM tools such as ServiceNow and JiraFamiliarity with network concepts (e.g., firewalls), Postman, Kibana logs, Webhooks, SwaggerStrong problem-solving skills, technical expertise, and ability to explain complex issues clearly to both technical and non-technical users.Experience in banking or fintech - An advantage.This position is open to all candidates.