Support Engineer

Required Support EngineerAbout the positionAs a Support Engineer, you will be responsible for providing technical support to enterprise customers, ensuring high service quality, and maintaining customer satisfaction. You will work closely with internal teams to investigate, troubleshoot, and resolve complex technical issues in a fast-paced, production environment. Responsibilities:Own and manage critical and high-impact production issues end-to-end Lead deep technical investigations across platform components, integrations, and data flows Work closely with R&D, CloudOps, Product, and Professional Services to drive resolution Analyze logs, transaction data, and system behavior to identify root causes Troubleshoot complex issues across APIs, ETL processes, configurations, and integrations Proactively identify recurring issues and drive root cause analysis (RCA) and long-term solutions Improve monitoring, alerting, and support processes Contribute to internal documentation and knowledge base Support release activities, upgrades, and production deployments Communicate effectively with customers, including during high-pressure incidents.Requirements: 4 years of experience in technical support, production engineering, or similar roles Strong experience in troubleshooting complex systems in production environments Proven ability to own incidents and drive resolution across multiple teams Strong analytical and problem-solving skills Experience working in a customer-facing role in a B2B environment Hands-on experience with SQL and data analysis Experience working with APIs and integrations Experience working with AI-driven or data-intensive platforms Familiarity with monitoring and logging tools (e.g., Coralogix, Datadog, ELK) Experience with tools such as Postman and Zendesk Strong communication skills in English (written and verbal) Ability to work under pressure and manage multiple priorities Bachelors degree in Business Analysis, Data Analysis, Computer Science, or a related field Willing to be available for OnCall during weekends Nice to have:Experience in financial services (banking, payments, credit cards, or insurance) Experience with SaaS platforms and cloud environments.This position is open to all candidates.