Support Partner

Our support department is looking for a Support Partner to work on shifts.As a Support partner, youll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services. Your main responsibilities will include delivering efficient, high-quality support, handling client inquiries, resolving issues, and maintaining top customer satisfaction. Youll also collaborate with our research and development teams to address and solve customer challenges effectively.Client Support: Handle inquiries via email, phone, and chat with professionalism and accuracy.Problem Solving: Work closely with technical teams to resolve customer issues and improve our products.Knowledge Development: Become an expert in our products to deliver valuable guidance and solutions.Documentation: Maintain support resources like FAQs and guides.Requirements: Support Experience: Previous customer support or helpdesk experienceCustomer-First Mindset: Strong communication skills and a solution-oriented approachTech Savvy: SQL experience is essential, with a quick grasp of complex software and technologyMultitasking Pro: Skilled at staying organized and managing multiple tasks under pressureLanguage Proficiency: Proficient in English; Russian is an advantageFlexible Availability: Preference for those available on SaturdaysEducational Background: Bachelors degree or relevant certifications are desirable, but not mandatoryLove for Sports: Passion for soccer is a big plus, and Russian language skills are an advantageThis position is open to all candidates.