Support Representative

Responsibilities: Respond to customer support inquiries as quickly and accurately as possible via email and phone [1st level support] Taking every customer interaction and turning it into an opportunity to learn from our customers Working collaboratively with product, customer success, development and other departments Advocating for customers needs and contributing to our growing knowledge base of articles and educational materialsRequirements: Problem solver - love to get to the bottom of things and find root cause of the problem Self-motivated, team-oriented and focused on exceeding customer expectations Project management skills - know how to manage your time and prioritize multiple tasks Ability to work well under pressure and maintain a positive attitude Excellent communication and interpersonal skills Tech savvy and out-of-the-box thinker Fluent written and spoken English No prior experience is requiredThis position is open to all candidates.