Technical Account Manager

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.Responsibilities :Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunitiesOversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboardingServe as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experienceBuild strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussionsPartner with sales during renewals and expansion to align technical planning with customer needs and drive valueProactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the platform.Requirements: 3+ years in customer-facing roles in SaaS, with experience in technical support, solution architecture, or similar rolesStrong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOpsExcellent communication, problem-solving, and relationship-building skillsExperience leading technical projects, managing deployments, and driving feature adoptionStrategic mindset with the ability to align technical solutions to business goalsRelevant certifications in cloud or security (preferred).This position is open to all candidates.