Technical Support Engineer

We are looking for an experienced Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.Job Id: 25010In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.Key Responsibilities:Provide technical support via chat, phone, and email to customers and partnersAssist customers with configuration, troubleshooting, and best practicesManage support service requests end-to-end, ensuring issues are properly logged, tracked, resolved, and followed up in a timely mannerPerform fault isolation and root cause analysis for complex technical issuesTroubleshoot network and security-related problems across diverse environmentsReview traffic captures to identify and resolve network or security issuesCollaborate closely with internal teams to ensure effective issue resolution and knowledge sharing.Requirements: 2-4 years of professional experience in a networking or security support roleExcellent written and verbal communication skills in EnglishPractical experience with TCP/IP networking protocolsHands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLANs)Experience working with security technologies such as IPSec, SSL-VPN, and NATExperience working with Linux-based systemsStrong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocolsStrong problem-solving skills, customer-oriented mindset, and ability to work effectively in a teamHigh learning agility and ability to quickly adapt to new technologies and evolving environmentsPreferred Qualifications:Experience with Firewall products (e.g., Cisco, Fortinet, Check Point)Familiarity with authentication protocols such as RADIUS, TACACS and SAMLPrevious experience in a technical support role within an IT or cybersecurity companyRelevant certifications such as CCNA, CCSA, or equivalent - an advantage.This position is open to all candidates.