Technical Support Engineer

Required Technical Support EngineerAs a Technical Support Engineer, you will:Provide our clients support and technical solutions, both remotely and at the client sites abroadTrack open support tickets and ensure they are handled until resolutionAnalyze and resolve operational and technical issues raised by the clientPerform production system and infrastructure upgrades.Requirements: At least 2 years of experience in technical customer service (remote and face to face)Experience in Windows and Linux operation systemsExperience in virtualization technologies (VMware, Hyper-V)Experience in analyzing and monitoring TCP\IP networksExperience in network monitoring platformsHigh proficiency in English - written and verbal communicationIt would be great if you also have:Additional languages: fluent in SpanishExperience working with CRM systems.This position is open to all candidates.