Technical Support Engineer

we are looking for a Technical Support Engineer.Responsibilities:Resolve customer issues daily, ensuring timely responses and high levels of customer satisfactionProactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfactionContribute to methodologies, best practices, and techniques to improve our support processBuild and contribute to Navinas technical support knowledge base.Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.Requirements: 4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experienceProven experience with SQL and data analysis - MUSTProven experience with debugging web applicationsStrong project management skillsExcellent problem-solving and troubleshooting skillsProven excellent customer-facing communication skills (verbal and written)Familiarity with the US healthcare industry- Advantage Proven experience in programming (JavaScript, Python, Nodejs) - Advantage What would you stand out?Experience with troubleshooting data pipelines and ETL processes.Experience in a fast-growing organizationStrong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personasA can-do attitudeDetailed orientedThis position is open to all candidates.