Technical Support Engineer

We are looking for a Technical Support Engineer to join our highly experienced global team.The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.This role is tasked with helping customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Platform.What Youll DoServe as our customers single point of contact for any tech-related mattersEnd-to-end ownership of customer support cases from opening until closure, ensuring customer satisfactionEstablish relationships and engage with technical counterparts to drive product adoption and expansionTrain and coach customers to a successful onboarding process and ongoing usageAdvocate internally for customer needs - be the technical voice of the customer within CoralogixContribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issuesPrioritize and manage several open issues at one timeProperly escalate unresolved issues to the appropriate internal teamsRequirements: Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCPBackground knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery EngineerBA/BSc degree in Computer Science or equivalent experienceExcellent customer-facing skillsExcellent communication skills in EnglishMotivation to learn new skills and technologiesGreat interpersonal and communication skillsHigh availability for fast response to customersProven work experience with ELK (Elastic-search/Logstash/Kibana) - BIG AdvantageHands-on experience in Regular Expressions, Lucene, PromQL - BIG AdvantageHands-on experience with complex troubleshooting of Kubernetes and Docker container - BIG AdvantageThis position is open to all candidates.