At our company, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.This is where innovation meets real-world impact. Youll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.Were proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.What really sets our company apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.If youre excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.Key ResponsibilitiesWe are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.Major ResponsibilitesProvide first-line technical support to customers and partners via chat, phone, and emailAssist customers with basic configuration, troubleshooting, and usage of security and networking solutionsHandle support service requests end-to-end, including proper logging, tracking, escalation, and follow-upPerform initial fault isolation and analysis for networking and security-related issuesReview logs, traffic captures, and system data to help identify root causes of technical problemsCollaborate closely with senior support engineers and internal teams to resolve customer issues effectivelyFollow established troubleshooting methodologies, documentation standards, and best practicesContinuously learn and develop technical skills through training, mentoring, and hands-on experience.Requirements: Availability to work Monday-Friday.
Work schedule includes at least 4 days from the officeCommitment to remain within the Technical Support (TAC) organization for a significant period, during which career development opportunities may be available within TACGraduate of an IT or networking course from a recognized college, or holder of a valid industry-recognized IT or networking certification (e.g., CCNA, Network+, Azure Fundamentals)Strong technical orientation and curiosity for technologyBasic understanding of networking conceptsExcellent written, reading comprehension, and spoken English skillsService-oriented mindset with a genuine interest in supporting customersStrong problem-solving skills and ability to work effectively in a team environmentStrong autonomous learning capability with the ability to rapidly adapt to new technologies and evolving environments.Customer service experience - an advantage.This position is open to all candidates.
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