רונה עופר

Director of Quality & Software Release manager; Leading E2E release processes for software products. Defining and implementing release workflows, quality gates and SOPs across developments. Leading release planning, production readiness and risk management. Experienced in reducing time-to-market while maintaining regulatory compliance. Analytical mindset, strong problem-solving skills, with excellent communication skills

Director of Quality & Software Release manager at Elad Health (2023-01 – 2026-12)

• Leading end-to-end release and QA of an on premise healthcare platform; reporting to Division Manager
• Managing multi-track release cycles of monthly fixes, quarterly patches and annual major versions
• Defining and maintaining release checklists, standard workflows and SOPs across all software groups
• Leading customer bug status meetings and issuing Release Bug Documents per version
• Establishing feedback loops from production failures through Root Cause Analysis and post-release retrospectives
• Identifying release risks, resolving real-time production issues and continuously optimizing workflows
• Implementing CI/CD using Azure DevOps, TFS, Git, GitHub and Jenkins, monitoring post-deployment stability
• Leading cross-functional collaborations on UAT and regulatory compliance
• Leading a QA team of 9 testers while providing professional guidance
• Designing a cross-organizational release process from product definition to production
• Driving organizational adoption of AI agents for fault analysis, test scenario generation and specification review
• Successfully reducing production faults by 30% & cutting fix releases from every 20 days to twice a year
• Successfully reducing time-to-market by over 25% by optimizing QA and release management processes

QA Operations Manager at Elad Health (2022-01 – 2023-12)

• Building QA department from scratch including hiring and leading 6 QA engineers
• Establishing QA methodologies, test scenario library and regression suites
• Managing a Customer Support team of 16 professionals; ticket intake, bug classification and TFS tracking
• Leading Tier 2-3 technical support & troubleshooting across Development, DevOps, DBA & integration teams
• Building a comprehensive onboarding program for QA and Support teams
• Successfully positioning QA within early specification stages to gain feedback earlier in the development lifecycle

QA Manager at Discount Bank (2021-01 – 2022-12)

• Managing QA processes for complex core banking systems within a highly regulated financial environment
• Managing tasks and triaging backlogs in Jira, maintaining the team canvas for transparent workflow tracking
• Performing root cause analysis using Fiddler, Chrome DevTools and Profiler to identify and resolve defects

QA Team Leader at Phoenix (Insurance) (2008-01 – 2020-12)

• Leading QA within the Information Systems Division, planning and executing manual and automated integration testing across multiple systems in an Agile environment
• Managing annual work plans, and leading a team of 5 QA engineers
• Writing test scenarios, executing test cycles, tracking defects and preparing control reports for management
• Successfully delivering a 3-year strategic regulatory program, earning the CEO's Award

QA Team Leader at db@net (2007-01 – 2008-12)

• Establishing the QA team, working with cross-functional development and project managers
• Leading all QA for web-based information systems, including writing STP STD STR test documentation

Senior QA Engineer at SPL / Software AG Israel (2006-01 – 2007-12)

QA Engineer at Bio-Rad (2005-01 – 2006-12)

QA Validation Engineer at CTS (pharma) (2003-01 – 2005-12)

• Writing process validation protocols and defining validation plans within the Quality Assurance department
• Working with production floor teams and management under GMP principles, analyzing data

Laboratory Quality Control at Interpharm / Serono (2000-01 – 2003-12)

• Maintaining full compliance with GMP requirements

DevOps – RT-ED College (2021-01 – 2021-12)

Advanced Agile Workshop – RBS Projects (2020-01 – 2020-12)

Information Systems Analysis – NESS (2015-01 – 2015-12)

Advanced Excel – John Bryce (2011-01 – 2011-12)

B.Sc. in Biotechnology and Environmental Sciences – Tel-Hai College (1996-01 – 1999-12)