ירוס קאסה

MBA in Business Administration, experienced in managing processes E2E with capabilities in managing multiple tasks concurrently and adhering to schedules and deadlines. Highly adept at data control with extensive experience in working with numerous intra and extra-organizational interfaces, extremely organized and orderly with excellent interpersonal communication, abilities in identifying obstacles and providing operational solutions in real-time with a strong sense of personal responsibility alongside flexibility within a dynamic work environment.

Administrative Coordinator at FedEx (2025-01 – 2026-01)

• Consolidating and coordinating processes of handling international shipments from the moment of reception and up to transferring to relevant entities for next steps
• Management and control over data and invoices as part of a multi-phase operational process
• Monitoring the shipment status, identifying gaps and flagging issues for further management
• Ongoing work with information systems and implementing procedures in a remote work environment

Customer Account Manager at MI Finances (2024-01 – 2024-12)

• Coordinating and managing processes E2E in projects focusing on assessing tax refund eligibility
• Coordinating ongoing work amongst customers, insurance companies and internal entities
• Gathering, organizing and control over data and documents while adhering to schedules and deadlines
• Monitoring the account status, identifying obstacles and providing operational solutions
• Working with dedicated information systems for calculations, documentation and control

Instructor for Women in Rehabilitation Processes at Bayit Cham Organization (2021-01 – 2023-12)

• Developing, implementing and monitoring tailor-made work programs
• Facilitating group workshops and training sessions on subjects of time management, life skills and empowerment
• Ongoing work in a cross-functional multidisciplinary team, coordinating between relevant entities and monitoring patient progress within the program

Customer Service Coordinator at Clalit Smile (2020-01 – 2021-12)

• Consolidating and handling complex patient inquiries while providing customized solutions
• Working with information systems for managing and documenting medical data
• Ongoing collaboration with medical and administrative teams
• Ongoing end-to-end management over price offers and quotes, including operational management, conducting negotiations and up to finalizing the transaction

Assessment and Selection NCO at Military Police (2011-01 – 2023-12)

Military Police Criminal Investigation Division (MPCID)

MBA in Business Administration – Ono Academic College (2022-01 – 2024-12)

BA in Health System Management – Ariel University (2018-01 – 2021-12)