Benny Taitel

Implementation and Onboarding Specialist with 6 years of SaaS experience leading end-to-end customer implementations from requirements gathering through configuration, data migration, training, go-live, and post-launch support. Experienced managing multiple concurrent projects, partnering with technical and business stakeholders, and translating customer requirements into practical software solutions. Passionate about building strong customer relationships, bridging the gap between technology and business, and helping organizations successfully adopt new technology.

Implementation Consultant at GovPilot (2020-01 – 2023-12)

• Led end-to-end SaaS implementations for municipalities and government agencies by gathering requirements, configuring solutions, validating data, and delivering training to ensure successful platform adoption.
• Analyzed customer business processes to identify technical requirements and configure software solutions that streamlined their operational workflows
• Managed multiple concurrent implementation projects in a fast-paced startup environment, balancing customer needs, technical constraints, and delivery timelines.
• Served as the primary liaison between customers and the development team, translating feature requests into technical requirements, troubleshooting system issues, and coordinating resolutions.
• Configured and validated 3rd party payment processor integrations, enabling customers to securely collect payments through the platform.
• Coded T-SQL business logic to automate complex fee calculations supporting high-value financial transactions and ensuring compliance with customer business rules.
• Leveraged Salesforce Agile Accelerator to support customer lifecycle management, utilizing Salesforce as the central platform for tracking customer information from sales through account management.
• Created dynamic reports using SQL & Telerik (financial, statistical, administrative, regulatory) to empower customers to make data-driven decision making
• Managed customer support requests through Zendesk, investigating issues, documenting solutions, and coordinating with internal teams to resolve technical problems.

English Teacher at Keyword Education (2018-01 – 2019-12)

• Taught English to students, prepared lesson plans, interactive powerpoints, homework, and test feedback

Implementation Specialist / Team Lead at GovPilot (2015-01 – 2018-12)

• Quickly developed deep expertise in the GovPilot platform, becoming the company's subject matter expert, owning the product catalog, documentation, and training materials used for customer implementations.
• Promoted to Team Lead, mentoring junior Business Analysts and helping establish implementation best practices across the team.
• Owned end-to-end customer implementations by gathering requirements, configuring solutions, delivering training, and supporting successful deployments.
• Gathered and translated customer requirements into functional specifications for interface design, workflow automation, fee calculation, payment processing, and reporting
• Collaborated closely with customers, sales, product, and development teams to deliver customer-focused solutions while balancing multiple projects in a fast-paced Agile environment.
• Created and presented Salesforce dashboards and reports to executive leadership, including the CEO, providing visibility into customer activity, implementation progress, and business performance.

Master of Science in Analytics – the Georgia Institute of Technology (2026-01)

Bachelor of Science in Information Systems – the University of Maryland, College Park (2011-01 – 2015-12)