IT Specialist - NGsoft - Petah Tikva
(2022-05)
- At NGSoft Provided technical support to over 1000 end users.
- Managing endpoints using MDM (Workspace1 and SCCM).
- Managing users in different environments (Active Directory, ENTRA ID and Office-365).
- Using Automated processes for multiple IT procedures to keep the team at peak efficiency.
- In charge of the IT equipment acquiring.
- Supporting Mac OS and Windows OS.
- Reporting Daily tasks in Jira.
IT Support Engineer - Phibro - Shoham
(2020-09 - 2022-05)
- Provided technical support for a global company with approximately 500 users in Israel, addressing issues both remotely and in person.
- Resolved challenges related to communication, computer applications, telephony, and organizational permissions.
- Distributed operating systems efficiently using SCCM to streamline workstation setup and updates.
- Executed computing projects, such as replacing communication switches and coordinating planned power outages at company sites.
- Performed regular updates and maintenance of SOPHOS antivirus systems to ensure organizational security.
- Managed computing inventory, ensuring accuracy and availability of resources.
- Utilized a call management system to track and resolve issues while adhering to SLA requirements for timely support.
IT Support Engineer - Netivei Israel - Kiryat Onno
(2018-08 - 2020-09)
Provided technical support at Netivei Israel, supporting over 500 internal users, in addition to external users.
- Addressed user needs related to communication issues, computer applications, telephony, video conferencing (VC), and organizational permissions.
- Managed operating system distributions, software installations, and updates using third-party tools like PDQ.
- Utilized the FORCEPOINT system to manage email blocking and ensure secure communications.
- Leveraged the CONTROL UP system to perform actions remotely without requiring user intervention.
- Worked with the JIRA system to diagnose and address SOC alerts efficiently.
Help Desk Specialist - IAF (Ofek 324)
(2016 - 2018)
- Provided remote technical support for 1,500 users and endpoints, serving as second-level support for IT departments in the military.
- Managed user and group permissions in Active Directory and mailboxes in Exchange.
- Led a support team, delivering direct assistance to senior officers (major/brigade/colonel).
- Trained and authorized new team members, ensuring smooth onboarding.
- Promoted to team administrator within six months of completing the Computer Network Administrator course with exemplary performance.
- Held a position with high security clearance and completed advanced training with top scores.
