כפיר שרי

B.Sc. graduate in Industrial Engineering and Management, specializing in Big Data. Analytical and detail-oriented, with hands-on skills in SQL, Python, Excel, and Power BI for querying, cleaning, and analyzing data, building dashboards, and turning raw datasets into clear, actionable insights. Experienced with information systems including SAP, and with integrating AI / LLM APIs into a Python data product.

Seeking a Data Analyst role to support data-driven decision-making through reporting, analysis, and clear communication of insights to stakeholders.

Customer Service Representative at Wolt (2023-11 – 2026-01)

• Applied strong written communication skills across 4+ simultaneous live-chat conversations in a fast-paced environment, sustaining 90%+ customer satisfaction and meeting the team's 20-minute handling-time target.
• Maintained one of the lowest compensation (refund) rates on the support team by balancing customer needs against company cost on each case.
• Used CRM and internal operational systems to document cases, track exceptions, and surface recurring issues, ensuring high data quality.

Sales Representative & Trainer at Holmes Place (2019-07 – 2022-08)

• Sold network memberships by phone through needs analysis, objection handling, and closing, consistently meeting monthly targets.
• Trained new representatives and helped establish the call center's daily sales routines and onboarding.

International Sales Representative & Trainer at Indigo (2018-08 – 2019-06)

• Managed the full sales cycle with international clients in English and trained new agents in a target-driven environment.

B.Sc. in Industrial Engineering and Management, Specialization in Big Data – HIT (2021 – 2025)