Shir Ganon

Customer Success Manager with 5+ years building long-term client relationships, driving satisfaction, and delivering service excellence across high-value portfolios. Experienced managing formal satisfaction review cycles tied to performance outcomes, leading cross-functional initiatives, and turning customer feedback into measurable improvement. Highly motivated by work that creates real-world impact. Fluent in Hebrew and English — fully available for international travel.

VIP Account Manager at Playtika (2023– 2024)

VIP Account Manager managing high-value client portfolio with focus on retention and revenue growth.

• Managed a $3M+ quarterly client portfolio, sustaining revenue growth through high-touch relationship management and proactive engagement strategies.
• Increased client retention by 27% through a data-driven customer health monitoring system with structured outreach workflows — performance directly tracked via formal quarterly satisfaction reviews tied to compensation.
• Client satisfaction was formally measured through quarterly surveys that directly influenced performance reviews and bonuses.
• Led expansion revenue initiative closing 50+ tailored upsell offers; spearheaded a customer journey optimization project in collaboration with Product and UX teams.

Customer Success Manager at Online Shmonline (2022)

Customer Success Manager overseeing majority of company's client base with full lifecycle management responsibilities.

• Owned a portfolio of 96 accounts (60% of company's client base), managing the full client lifecycle from onboarding through renewal.
• Drove a 35% increase in renewal rates through structured follow-up processes, proactive account reviews, and continuous closed-loop feedback management.
• Collaborated cross-functionally with marketing, ops, and technical teams to deliver tailored client solutions; led hiring and mentorship of new team members.

Sales Channel Manager at Mad Marketing (2019 – 2021)

Sales Channel Manager directing fundraising operations across international markets.

• Directed fundraising operations across international markets for a team of 20+, establishing KPIs that drove a 40% increase in team revenue.
• Personally generated AUD 500K+ in donations via on-field direct debit sales campaigns.

Independent Consultant at The Audacity (2025 – Present)

Independent consultant managing end-to-end B2B client operations including stakeholder management and event operations.

• Manages end-to-end B2B client operations — stakeholder onboarding, training sessions, vendor negotiations, and budget management for events up to 800 attendees.
• Builds and maintains senior-level client relationships across corporate partners; executes outbound prospecting to generate new pipeline.

Sergeant at IDF Intelligence Unit (2014 – 2016)

Military service in intelligence operations with coordination and training responsibilities.

• Coordinated intelligence operations across 14 bases; designed and delivered training programs and operational briefings for large groups under pressure.

Bootcamp in Customer Success Management – Jolt (2021-01 – 2021-12)

High School Matriculation – Ben Gurion High School (2011-01 – 2014-12)