Viki Dubitska

Vast experience in international sales, accounts management, customer success, consulting, and customer support.

Passionate about getting a CSM or Enterprise Account Manager role in a SaaS company to focus on revenue growth, and building a meaningful customer relationship that drives renewal, upsells, and added value to the customer.

Account Manager (International Business)

LADOGA Group (Beverage Industry), Russia, Czech Republic, France (2011- current)

• responsible for onboarding and ensuring the overall positive experience of over 50 major B2B clients across markets, negotiations with key stakeholders: US, China, South Korea, EU, and CIS countries.
• The focal point of contact for 25+ accounts personally referred to the company, with over €1.5M ARR. Established trusted advisor relationships and a high retention rate. 
• Developed and implemented strategic solutions to improve CLV, retention, and to generate sales growth.
• created customer success plans, defined new roadmaps, and upsell incentives. 
• Participated in new product development, and challenged PM, R&D, Marketing, and Design team to provide more value to Customers. 
• Cross-functional work: Production, Logistics, Legal teams.
• Organized and participated as an exhibitor in numerous international Trade Shows in China, HK, South Korea, Europe

Export Project Manager (2008-2010)

Riccioni LLC (Fashion Industry), Russia

• developed and managed a new project - the fashion brand "ELISIR" was created and launched in international markets (US, Italy, France, Japan)
• market & competitor analysis, route-to-the-market
• negotiations with decision-makers in Global retail accounts
• fostered strong relationships and customer engagement to ensure successful launch and market penetration
• sales and post-sales processes.
• implemented promotion programs to drive brand awareness

Accounts and Customer Relationship Manager (2005-2008)

International B2B Projects with a focus on proactive account management and customer support throughout the customer life cycle.

• JSC VEDA | Sales of alcoholic beverages in international markets. CIS, Germany, Israel, Mexico
• CHEMITECH Ltd | Import of professional cleaning equipment, export of professional cleaners & disinfectants. Denmark, CIS
• SKRAP-SPB | Import from PRC& HK, over 1000sku

Chief Financial Manager, International Business (1995-2000)

UKRSOTSBANK (Banking &Finance), Ukraine

Onboarded and proactively led at once over 30 large enterprise clients. Provided financial advice and upsells to clients to effectively grow and develop their businesses. Organized training and seminars.

B.A. Foreign Languages |Donetsk State University - Ukraine (1990-1995)B.A. Banking |NCT Bank Personnel - Ukraine (1997-1999)Customer Success B2B SaaS Course (2022)

Jolt, Enter-CS Israel

Trainee: International Business Management (1997)

Deutsche Bank AG Training Center - Germany

Courses: International Business & Finance (1996-1999)

US Agency For International Development, KPMG