Account Manager
Job description
Apply only if you’re currently in Mumbai, have experience in account farming or account management and are comfortable working with the US market (5 PM to 2 AM).
🚀 Hiring: Account Executive – Commercial Accounts
📍 Mumbai (Remote | Must be Mumbai-based)
Desired Experience
● 1 - 2 years experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
● Willingness to work region-aligned time zones, based on customer coverage
● Passionate about tech and SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment
● Solid understanding of Software SaaS/ SaaS adjacent business models and a high degree of comfort and skill in selling to and engaging with technical audiences and executive-level stakeholders.
●Global Market Experience (Preferred): Previous exposure or success in international sales and account management will be considered a significant plus.
● Bachelor’s degree required; Engineering / Technology background preferred
What Will You Do?
● Account Ownership, Expansion & Lifecycle Expertise
● Own a portfolio of strategic customers with accountability for long-term revenue growth and retention.
● Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios
● Proven ability to identify expansion levers using usage data, customer maturity, org structure, and business goals
● Ability to engage confidently with engineering leaders, technical stakeholders, and economic buyers
● Strong grasp of SaaS business models and comfort selling into technical organizations
● Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth
● Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones.
● Identify and mitigate renewal or contraction risks in partnership with Internal teams.
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