Application Support Engineer - Java

Job Description :

Key Responsibilities :

• Troubleshoot applications using Java and JavaScript, including code analysis, debugging, issue investigation, and minor code fixes.
• Review and understand existing application code to identify defects and resolve application issues.
• Independently execute configuration fixes and conduct detailed Root Cause Analysis (RCA).
• Provide comprehensive evidence, diagnostics, logs, and technical findings to enable Development teams to implement code-level resolutions.
• Troubleshoot applications built using Node.js, ReactJS, AngularJS, and Serverless Architecture.
• Investigate production incidents, assess application impact, identify root causes, and drive issues toward resolution.
• Replicate production defects in non-production environments to identify root causes and validate potential fixes.
• Analyze application logs, source code, API interactions, and infrastructure components to identify and resolve issues.
• Work hands-on with AWS API Gateway, Lambda, SNS, DynamoDB, and DocumentDB.
• Develop and use Python scripts and automation for operational and application-support activities.
• Manage production incidents while ensuring high application availability and adherence to SLA commitments.
• Understand and troubleshoot end-to-end e-commerce application workflows and business processes.
• Collaborate with Development, Infrastructure, Product, and other stakeholders to resolve technical issues effectively.

Required Skills & Experience :

• Strong hands-on experience with Java and JavaScript.
• Experience in code analysis, debugging, troubleshooting, and minor code fixes.
• Strong production support and incident management experience.
• Hands-on experience with Node.js, ReactJS, AngularJS, and Serverless Architecture.
• Strong knowledge of AWS services including :
• AWS API Gateway
• AWS Lambda
• AWS SNS
• AWS DynamoDB
• AWS DocumentDB
• Experience with application logs, APIs, infrastructure troubleshooting, and RCA.
• Experience replicating production defects in non-production environments.
• Python scripting and automation experience.
• Good understanding of e-commerce domain workflows and end-to-end application processes.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Preferred Candidate Profile :

• Strong production-support mindset with the ability to independently investigate and resolve application incidents.
• Ability to work under SLA-driven environments and handle critical production issues.
• Strong coordination skills with Development and cross-functional technical teams.
• Detail-oriented approach to diagnostics, evidence gathering, and root cause identification.