Application Support Engineer - Java

Job Title : Application Support Engineer Java, AWS & Subscription Platforms

Experience : 4 to 6 Years

Job Summary :

We are looking for a proactive and detail-oriented Application Support Engineer with 46 years of experience in supporting enterprise-grade subscription or eCommerce applications. The ideal candidate will have strong expertise in Java-based applications, AWS cloud services, SQL databases, and REST API troubleshooting. This role involves ensuring business-critical applications operate efficiently through effective incident management, root cause analysis, and close collaboration with global teams.

Key Responsibilities :

• Provide end-to-end Business-As-Usual (BAU) application support for enterprise subscription or eCommerce platforms, ensuring high system availability and performance.
• Monitor, troubleshoot, and resolve production issues while minimizing business impact and adhering to defined SLAs.
• Support and maintain subscription management platforms, including THINK or similar enterprise subscription systems.
• Investigate application and data-related issues using SQL (MS SQL Server, Oracle, or MySQL) to validate data integrity, generate reports, and perform root cause analysis.
• Troubleshoot and analyze REST APIs, middleware integrations, and service communication issues across distributed systems.
• Work with Java-based enterprise applications to identify defects, analyze logs, and support production deployments.
• Manage incidents, problems, and change requests following ITIL best practices, ensuring proper documentation and process compliance.
• Collaborate with development, infrastructure, cloud, and business teams to resolve complex production issues.
• Coordinate effectively with onshore (NCA Sydney) and offshore teams to ensure seamless support and timely issue resolution.
• Participate in release activities, production deployments, and post-deployment validation.
• Prepare operational documentation, knowledge articles, and support runbooks to improve support efficiency and knowledge sharing.

Required Skills :

• 46 years of experience in application support or production support for enterprise subscription or eCommerce platforms.
• Strong experience with Java-based enterprise applications.
• Hands-on expertise with Amazon Web Services (AWS), including cloud-based application support and monitoring.
• Proficiency in SQL using MS SQL Server, Oracle, or MySQL for troubleshooting, reporting, and data analysis.
• Experience troubleshooting RESTful APIs, middleware integrations, and distributed application environments.
• Familiarity with subscription management platforms such as THINK or equivalent systems.
• Solid understanding of ITIL processes, including Incident, Problem, and Change Management.
• Strong analytical, debugging, and problem-solving abilities.
• Excellent communication and stakeholder management skills, with experience collaborating across global onshore and offshore teams.

Preferred Skills :

• Experience supporting cloud-native or microservices-based applications.
• Knowledge of application monitoring and logging tools such as CloudWatch, Splunk, Dynatrace, or AppDynamics.
• Exposure to CI/CD pipelines and DevOps practices.
• Familiarity with Linux/Unix environments and shell scripting.
• Understanding of enterprise integration patterns and message-based architectures.