Architect

• Lead the Single View L2 support team and closely work with both customers and delivery teams (SV Knowledge is a must)
• Follow up on system and transaction errors and get them cleared.
• Ensure compliance with SLAs and OLAs.
• Work according to a roster including weekends and public holidays.
• Provide 24/7 on-call support.
• Investigate the recurring errors proactively and coordinate with L3 team for permeant resolutions

Escalation management

Daily/weekly/ monthly reporting

• Initiate automations and process improvements for the manual processors and tasks

Deep knowledge of Telecom Billing/Charging concepts. (BSS/OSS Fundamentals, Billing Lifecycle).

Singleview product L2 Support experience & knowledge is a must.

Primary Skills ("Must Have")-SQL

Perl Scripting

Shell Scripting

Linux

Single View EPM Basic Knowledge (SV Scripting Knowledge)