Associate Engineer Consumer

Job Type: Full Time

Job Location: Chennai

Department: Inhouse Support Center

Position: Associate Engineer - Consumer

Job Location: Chennai, OMR (Work from Office only)

No. of positions: 2

Company website: -

Roles and Responsibilities

• Ensure Support via Phone, Email, and Chat.
• Meet the SLA requirements and the internal procedural workflow.
• Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions.
• Initiate, manage and document reports.
• Build and maintain a consolidated relationship with K7 customers.
• Timely and accurate reporting on status for assigned tasks.
• Excellent English verbal and written communication skills; verbal communication in Hindi / other regional languages is a plus.

Technical Requirements

• Minimum 1-2 years of professional experience in Voice support in the following areas: Windows Desktop 7/8 or 10 - Advanced Administration.

Other Requirements

• Degree in Computer Science, Engineering or equivalent.
• Result-oriented and good diagnostic skills.
• Efficient time management and team player.
• Quick learner, dynamic, energetic and customer-oriented.
• Basic technical & system knowledge; preferred languages are Hindi, Kannada, Telugu, Malayalam & Tamil.