Associate Technical Services Engineer - Windows Application Support

Role Overview :

We are looking for an experienced IIS & .NET Application Support Engineer to support business-critical applications hosted on IIS in enterprise production environments. The role requires strong technical troubleshooting, excellent communication skills, and the ability to manage incidents in a 24x7 support environment.

Key Responsibilities :

• Support IIS-hosted .NET and .NET Core applications in production environments.
• Perform IIS administration, configuration, monitoring, and troubleshooting.
• Manage SSL certificates and HTTPS configurations.
• Support application deployments, releases, and environment-related activities.
• Handle Incident, Change, and Problem Management through ServiceNow.
• Analyse IIS logs and Windows Event Viewer logs to identify application issues.
• Perform Root Cause Analysis and resolve production incidents.
• Monitor application availability, performance, and service stability.
• Coordinate with Development, Infrastructure, and Business teams.
• Support critical incidents and ensure timely service restoration.
• Maintain technical documentation, incident records, and resolution details.

Mandatory Skills :

• 3 Years hands-on experience in IIS Administration.
• Excellent verbal and written communication skills.
• Windows Server Administration.
• .NET and .NET Core.
• SSL Certificate and HTTPS Configuration.
• Application Monitoring and Troubleshooting.
• Incident and Change Management.
• ServiceNow Ticketing.
• ITIL Fundamentals.
• Basic understanding of Active Directory.

Ideal Candidate Profile :

• 3 Years Experience supporting enterprise applications in production environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Customer-facing application support experience.
• Ability to work effectively during critical production incidents.
• Comfortable working in US shifts and 24x7 rotational support.
• Strong ownership and commitment to maintaining stable application services.

Shift : US Shift (24x7 Support Rotation).

Work Mode : Hybrid.