Capgemini - L3 Java Support Engineer

Role Overview :

We are looking for an experienced Java L3 Support Engineer to provide advanced technical support for business-critical Java applications. The candidate will be responsible for resolving complex production issues, performing root cause analysis, driving problem management, and ensuring application stability and performance.

Key Responsibilities :

• Provide Level 3 support for Java-based enterprise applications.
• Analyze and resolve complex production incidents within defined SLAs.
• Perform Root Cause Analysis (RCA) and implement permanent fixes.
• Monitor application performance and proactively identify issues.
• Collaborate with development, infrastructure, and business teams to resolve production challenges.
• Support application deployments, release activities, and post-release validation.
• Debug application issues using logs, stack traces, and monitoring tools.
• Handle problem management activities and drive continuous service improvements.
• Participate in on-call support and major incident management.
• Create and maintain support documentation, runbooks, and knowledge articles.

Technical Skills :

• Core Java: Java 8/11/17, Multithreading, Concurrency, Collections, Exception Handling, JVM Memory Management, Performance Tuning.
• Frameworks: Spring Boot, Spring MVC, RESTful Web Services, Hibernate/JPA.
• Databases: SQL (Oracle, MySQL, PostgreSQL, SQL Server), Query Optimization, Database Performance Analysis.
• Middleware & Messaging: Apache Tomcat, WebLogic/WebSphere, Kafka/JMS/MQ.
• Cloud & DevOps: AWS/Azure, CI/CD Tools (Jenkins, GitLab), Docker, Kubernetes.
• Monitoring Tools: Splunk, Dynatrace/AppDynamics, ELK Stack, Grafana, ServiceNow, Jira.

Required Experience :

• 5 - 8 years of experience in Java Application Support and Development.
• Minimum 3 years in L3 Production Support.
• Experience handling P1/P2 incidents and problem management.
• Strong troubleshooting and debugging skills.
• Experience working in ITIL-based support environments.

Educational Qualification :

• Bachelor's Degree in Computer Science, Information Technology, or related field.