Data Support Engineer

About Alternative Path

Alternative Path is a strategic operations consulting firm, founded in 2020, that helps growth-stage and enterprise organizations build high-performing, India-based teams across Technology Ops, Data Ops, Business Intelligence, and Finance. Every engagement is senior-led, and the firm has delivered 50+ engagements for clients across the US, Europe, and Australia.

Job Description: Data Support Engineer

Company: Alternative Path

Location: Gurgaon, India

Work Mode: Fully Remote

Experience: 2+ Years

Shift: Rotational shifts, including night shifts

About the Role

Alternative Path is looking for a skilled and detail-oriented Data Support Engineer to support client projects in the asset management domain. The role involves monitoring data pipelines, troubleshooting data-related issues, resolving incidents within defined guidelines, and escalating complex issues to the appropriate teams.

The ideal candidate should have hands-on experience with Python, SQL, and AWS services, along with strong problem-solving skills and the ability to work independently while collaborating with engineering and product teams.

Key Responsibilities

• Monitor data support issues and data pipelines to ensure timely resolution within defined SLAs.
• Troubleshoot and resolve data-related issues by following established Standard Operating Procedures (SOPs).
• Identify root causes of data pipeline failures and coordinate with relevant teams for resolution.
• Escalate complex issues to L2 support or the appropriate on-call team when required.
• Work with Python scripts and libraries to investigate and resolve data issues.
• Use SQL to query, validate, and investigate data discrepancies.
• Work with AWS services, including Amazon S3 and Redshift, to support data operations.
• Prepare and share daily and weekly status updates on incidents and resolutions.
• Maintain and improve support documentation, troubleshooting guidelines, and knowledge base articles.
• Proactively identify recurring issues and suggest improvements to support processes.
• Collaborate with engineering, product, and client teams to maintain operational excellence.

Required Skills and Experience

• Minimum 2 years of experience in Technical Support Engineering or a similar support role.
• Hands-on experience with Python, preferably including libraries such as Pandas.
• Good knowledge of SQL and database troubleshooting.
• Experience working with AWS services, particularly Amazon S3 and Redshift.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Ability to interpret and apply SOPs to resolve specific technical issues.
• Understanding of incident management, ticket resolution, and SLA adherence.
• Strong verbal and written communication skills.
• Ability to document findings, communicate progress, and determine when issues require escalation.

Preferred Qualifications

• Experience using JIRA or similar ticketing systems.
• Experience in B2B financial services or alternative asset management.
• Bachelor's degree or higher in Computer Science or a related technical discipline, or equivalent practical experience.

Work Environment

• Fully remote working arrangement.
• Rotational shifts, including night shifts.
• Collaboration with engineering, product, and client teams.
• Remote interview process involving technical discussions and problem-solving exercises.

Interview Process The selection process includes an initial screening and interviews with Alternative Path, followed by technical interviews with the client. Candidates may also be required to complete an online screening assessment. The process typically involves two to three technical interview rounds.