MillimanIndependent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, and financial services, and property and casualty insurance.
Job Summary The Implementation Manager should have prior experience in managing a team of 10-15 employees is responsible for operational tasks associated with defined benefit plans in compliance with plan provisions and should have the ability to function well in a high-paced and at times dynamic environment.
The manager should provide operational support to the team to manage Defined Benefits administration. The manager will be expected to pursue continued education by appearing in professional exams based on Milliman's education policy.
Lead the plan specifications for pension administration clients from plan documents, summary plan descriptions, and sample calculation
Lead automation/process improvement projects
Approve plan specifications or technology changes to generate Pension calculations and distribution forms
Approve test plans, including regression test plans, by identifying/creating test participants and performing calculations as needed for expected results to confirm accuracy of configuration to requirements and does not negatively impact existing client provisions
Define the promotion of pension calculators to production environment
Lead project planning and acceptance testing for system/applications
Coordinate with Senior Benefits Manager for any team issues/challenges
TNI refresher trainings for new hires and team
Responsible to track and manage the team's SLA
Formulating strategies to meet team goals
Achieving efficiencies through cross utilization and trainings
Drive the practice level initiatives within your practice
Analyze the quality audits reports and suggest process improvements
Demonstrate strong networking capabilities and foster positive relationship with stakeholders
Lead automation/process improvement projects
Leading end-to-end projects and ensure to meet the desired objectives
Handling escalations, providing support, and working with team to empower them to do it right the first time
Performance Management through regular and timely feedback
Ensures all work product is processed according to Milliman's peer review guidelines
Required Skills & Attributes
Excellent verbal and written communication skills
Strong logical, analytical, and problem-solving skills
Ability to train, develop, mentor and motivate teams in a challenging and rapidly changing environment
Ability to provide and receive feedback in effective manner
Front End - VB.Net
Back End - SQL Server
MS Office - Excel and Access
10+ years of experience into Defined Benefits administration
Minimum 5-7 years of people management experience
Bachelor's/master's degree in any discipline
High integrity and discretion to ensure the confidentiality of sensitive client data
Certifications in US Benefits would be an added advantage
Ability to plan and prioritize tasks and to delegate them when appropriate
Excellent time management skills with a proven ability to meet deadlines
Team player and actively contributes to their group in order to complete tasks or meet goals
Should be able to manage change effectively in today's dynamic environment
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