Desktop Support Engineer

Role & responsibilities

Role Name: - TECHNICAL ANALYST- EUC

Client- Bajaj

Address:- Nasik,

Type of Job: - WFO

No of days working in a week: - 6 days

Shift- 9 AM- 6 PM

Week off- Saturday Off , Sunday working

Job Descriptions: - Desktop Support Engineer

Key Skills Operating Systems Client: Windows,10 & 11.

• Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience with LAN, WAN.

• installations of printers, scanner • Creating tickets for the agent.

• VPN issues, Trouble shootings of PC and Laptops.

• Install and upgrade of all Hardware and Softwares, • Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] • Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues.

• Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%.

• Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution.

• Knowledge on Remote Desktop and Remote Assistance.

• Ensure security through access controls, backups and firewalls.

• Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients.

• Providing solutions for problems with network printers, network connectivity, and hardware and software problems.

• Take over all ownership of all user calls logged and ensuring resolution of calls within SLA.

• Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive

If interested, please share your updated CV at ekta@progressive.in

Call: 9560621796