Company Overview :
Sysmind is a global technology services firm specializing in digital transformation, cloud engineering, and enterprise application development. We partner with Fortune 500 companies to modernize their IT infrastructure and customer experience ecosystems. Operating at the intersection of innovation and scalability, we provide high-impact solutions across the cloud, data analytics, and customer engagement domains, enabling businesses to navigate complex technical landscapes with agility and precision.
Role Overview :
As a Genesys Cloud Developer, you will be at the forefront of designing and implementing sophisticated contact center solutions that redefine customer interactions. You will collaborate closely with cross-functional engineering teams, product managers, and business stakeholders to translate complex requirements into seamless, automated workflows.
Your work will directly influence the efficiency of customer support operations and the quality of user experiences, ensuring that our clients maintain a competitive edge in their respective markets through robust, scalable, and highly available cloud-based communication architectures.
Key Responsibilities :
- Architect and deploy end-to-end Genesys Cloud solutions to streamline omnichannel customer engagement strategies for global enterprise clients.
- Develop and maintain complex API integrations using RESTful services to ensure seamless data flow between Genesys Cloud and third-party platforms.
- Configure and manage data tables and custom objects within the Genesys environment to support dynamic routing and personalized customer journeys.
- Implement secure authentication protocols, including OAuth, to maintain high standards of data integrity and system security across all integrated applications.
- Execute Salesforce integrations to provide agents with unified customer views, thereby reducing handle times and improving resolution accuracy.
- Design intuitive CX workflows and IVR flows that optimize self-service capabilities and enhance overall customer satisfaction metrics.
- Utilize Git for version control and collaborative code management to ensure high-quality, reproducible deployments within the AWS cloud infrastructure.
Required Skillset :
- Demonstrated expertise in the Genesys Cloud platform with 5 to 8 years of hands-on experience in designing and troubleshooting complex contact center environments.
- Proficiency in handling JSON data structures and building robust REST API integrations to connect disparate enterprise systems.
- Strong technical command over AWS cloud services and their application in supporting scalable, high-traffic communication platforms.
- Ability to manage complex data tables and implement OAuth security frameworks to protect sensitive customer information.
- Proven experience in Salesforce integration, specifically in mapping data between CRM environments and Genesys Cloud.
- Excellent communication skills with the ability to articulate technical concepts to non-technical stakeholders and work effectively in a collaborative, team-oriented environment.
- A proactive approach to problem-solving, with the ability to adapt to evolving project requirements in a fast-paced, hybrid work setting in Bangalore.
SysMind