Inside Sales Team Supervisor

• Key Responsibilities
• Supervise and manage a inside sales team of 40–50 agents working remotely.
• Monitor daily sales performance, productivity, and attendance.
• Conduct team meetings, coaching sessions, and performance reviews.
• Ensure sales targets and KPIs are consistently achieved.
• Handle escalations and provide timely resolutions to team and client concerns.
• Develop strategies to improve team performance and conversion rates.
• Track and analyze performance metrics and prepare reports for management.
• Support recruitment, onboarding, and training of new team members.
• Maintain discipline, motivation, and engagement within the team.
• Ensure adherence to company policies and operational procedures.

• Requirements
• Minimum 3–5 years of experience in call centre operations, with at least 2 years in a supervisory or team leadership role.
• Proven experience managing large sales teams of 40+ employees.
• Strong understanding of inside sales processes, KPI management, and performance coaching.
• Excellent communication, leadership, and problem-solving skills.
• Experience managing remote/online teams.
• Proficiency in CRM systems, reporting tools, and Microsoft Office/Google Workspace.
• Ability to work independently and thrive in a fast-paced environment.
• Highly organized, results-driven, and passionate about team success.

• Preferred Qualifications
• Experience handling international sales campaigns (Canada/US markets preferred).
• Strong analytical and reporting skills.
• Ability to motivate teams and build a performance-oriented culture.
• What We Are Looking For

A passionate leader who takes ownership of team performance. Someone who can effectively manage, coach, and develop a team of 40–50 sales professionals.

A proactive individual with a strong work ethic and commitment to achieving business goals.

Immediate focus on driving productivity, accountability, and sales growth.

• Joining: August 2026
• Shift: 8:30 PM IST – 4:30 AM IST (11:00 AM – 7:00 PM Toronto, Canada Time)
• Work Setup: Remote / Work From Home