Intern - Application Support Engineering (SQL, Linux, AWS, Python)

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues related to application performance, data integrity, and system security.
• Collaborate with cross-functional teams to identify and implement solutions for process improvements.
• Develop and maintain documentation of technical procedures and knowledge base articles.
• Participate in on-call rotations for 24/7 support of critical applications.
• Analyze and report on customer feedback and metrics to improve overall customer satisfaction.

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