Java + Python (Full stack)

Job highlights

• Expertise in Java 25, strong Python skills, cloud ETL experience (AWS Glue, Apache Spark), AWS services knowledge, and observability platform usage
• Incident triage and ownership, troubleshooting across app and infrastructure layers, application enhancements, cross-team collaboration, and process improvement
• Project Description:The ideal candidate will have a strong understanding of Customer ID & Profile Core Support and will be responsible for eyes-on-glass monitoring, incident triage and ownership, troubleshooting and restoration, app enhancements, cross-team collaboration, platform and application stack awareness, and service quality and process excellence
• Responsibilities:Triage & Incident Ownership
  • Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
  • Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
  • Maintain accurate, real-time incident timelines and post-incident documentation.
  Troubleshooting & Restoration
  • Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
  • Use observability and monitoring platforms to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
  • Perform targeted mitigations, rollbacks, configuration fixes, and coordinate hotfixes to restore service quickly.

  Application development/enhancement

  • Developing features, enhancements, and bug fixes
  Cross-Team Collaboration
  • Engage with Application Development, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
  • Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring platforms to accelerate fixes.
  • Facilitate postmortems and continuous improvement actions.
  Platform & Application Stack Awareness
  • Identify and recognize the application stack, including UI/front end, backend services, APIs, queues, databases, caches, containers, orchestration, and networking, for each impacted service to quickly isolate the source of issues.
  • Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
  Service Quality & Process Excellence
  • Contribute to automation and self-healing routines, including alert tuning, auto-remediation, and runbooks.
  • Identify monitoring gaps and opportunities to improve observability.

• Mandatory Skills:

• Python
• Mandatory Skills Description:• Java: Expertise in Java 25 and demonstrated experience developing enterprise systems using Java.
  • Python: Strong knowledge of Python and experience with Python frameworks.
  • Cloud ETL: Experience with any cloud ETL platform and data integration processes that extract data from multiple sources, transform it into a structured format, and load it into a target system. AWS Glue and Apache Spark are examples.
  • AWS: Solid understanding of AWS cloud services and integration, including services such as Lambda and DynamoDB.
  • Web services: Solid understanding of SOAP, REST, and Web API-based service protocols.
  • Messaging: Experience with integration using any message broker and an understanding of event-based systems, including publish/subscribe, event streaming, loosely coupled architectures, and asynchronous integrations.
  • Observability: Awareness of and hands-on experience using any observability platform for monitoring, logging, metrics, traces, anomaly detection, and troubleshooting.
  • Version control: Knowledge of Git.
  • Candidate should be trainable, flexible to learn and have a zeal / curiosity of what/why/how
• Nice-to-Have Skills Description:• Experience with FastAPI.
  • Experience with Amazon Neptune.
  • Experience with .NET.
  • Exceptional triage and situational analysis skills for production support.
  • Effective verbal and written communication skills.
  • Airline domain knowledge is a plus.