Logistics Coordinator

Logistics Coordinator – Job Description

Role: Senior Logistics Coordinator

Department: Logistics

Location: Indiranagar, Bengaluru

Role Overview

Responsible for managing end-to-end logistics operations for clinical samples and materials, ensuring timely, compliant and cost-effective execution. The role will also manage the Logistics Coordinator team, coordinate with vendors and internal stakeholders, and drive operational efficiency.

Key Responsibilities

• Logistics Operations

• Oversee sample collection, movement, handover and delivery across locations.

• Ensure timely execution as per defined TATs, SLAs and SOPs.

• Monitor delays, exceptions and escalations and ensure timely closure.

2. Team Management

• Manage and supervise the Logistics Coordinator team.

• Allocate shifts, responsibilities and workloads.

• Monitor team performance, productivity and adherence to SOPs.

• Train and support team members and handle operational escalations.

3. Vendor & Partner Management

• Coordinate with logistics and collection partners for daily operations.

• Monitor vendor performance, service quality and SLA adherence.

• Support vendor and route optimization to improve efficiency and cost.

4. Inventory & Material Management

• Monitor availability and movement of logistics materials and consumables.

• Coordinate replenishment and maintain accurate inventory records.

• Ensure proper handling of temperature-sensitive materials where applicable.

5. MIS, Cost & Performance Tracking

• Maintain logistics trackers, dashboards and operational MIS.

• Monitor TAT, pending cases, exceptions, vendor performance and logistics costs.

• Support cost tracking, reconciliation and identification of cost-saving opportunities.

6. Cross-functional Coordination

• Coordinate with Sales, Command Center, Laboratory, Finance and Operations teams.

• Ensure smooth communication and handovers across teams and shifts.

• Manage urgent and high-priority logistics requirements.

7. Process Improvement

• Ensure adherence to logistics SOPs and documentation requirements.

• Identify operational gaps and implement corrective actions.

• Improve processes, workflows and tracking mechanisms as the business scales.

Candidate Profile

• 1–3 years of experience in logistics, healthcare logistics, sample logistics, accessioning, supply chain or operations.

• Experience in team coordination or people management preferred.

• Strong coordination, communication and problem-solving skills.

• Good knowledge of Excel / Google Sheets and MIS.

• Ability to manage multiple stakeholders and time-sensitive operations.

• Experience in diagnostics, pathology, healthcare or clinical sample logistics is an advantage.