Job Summary :
We are looking for an experienced ManageEngine Developer / Administrator with 4 to 6 years of hands-on experience in implementing, configuring, and administering ManageEngine ServiceDesk Plus. The ideal candidate should have strong expertise in ITSM processes, platform customization, automation, scripting, and system integrations. The role involves designing, configuring, and maintaining the ITSM platform while delivering scalable solutions aligned with ITIL best practices.
Mandatory Skills :
- 4 to 6 years of ManageEngine Development/Administration experience
- ManageEngine ServiceDesk Plus
- IT Service Management (ITSM)
- End-to-End ITSM Tool Implementation
- ITIL Framework
- Workflow Design &
- Automation
- Business Rules &
- Customization
- Forms &
- Templates Configuration
- Service Catalog
- Incident, Problem, Change &
- Asset Management
- Scripting (JavaScript/Custom Scripts)
- REST API Integration
- System Administration
- Reporting &
- Dashboards
- User &
- Role Management
- Email Notifications &
- Business Workflows
- Troubleshooting &
- Performance Optimization
Key Responsibilities :
- Design, configure, and administer the ManageEngine ServiceDesk Plus platform.
- Implement and customize ITSM modules including Incident, Problem, Change, Service Request, and Asset Management.
- Configure workflows, business rules, forms, templates, SLAs, notifications, and approval processes.
- Develop automation using scripting and workflow capabilities.
- Integrate ManageEngine with third-party applications using REST APIs and web services.
- Configure service catalogs, request templates, and self-service portals.
- Manage users, roles, permissions, and security configurations.
- Create reports, dashboards, KPIs, and operational metrics.
- Troubleshoot application issues and optimize platform performance.
- Support platform upgrades, patches, and enhancements.
- Prepare technical documentation, configuration guides, and knowledge articles.
- Collaborate with business users to gather requirements and implement solutions.
- Ensure compliance with ITIL processes and organizational governance standards.
Required Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4 to 6 years of experience as a ManageEngine Developer or Administrator.
- Hands-on experience with ManageEngine ServiceDesk Plus implementation and administration.
- Strong understanding of ITIL processes and ITSM best practices.
- Experience with platform customization and workflow automation.
- Knowledge of REST API integrations and scripting.
- Excellent analytical, troubleshooting, and communication skills.
SysMind