Operations Manager

Operations Manager Operations Managers are responsible for all budgetary, people development, and operations objectives for one functional area of our Fulfillment Center (Inbound, Outbound, Change Ops). Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center.

Key Job Responsibilities

• Ensure a safe work environment for all associates and team.
• Lead and supervise a team of Area Managers, TLs as Direct reportees supported by PAs and Associates in Operations.
• Responsible for the overall Safety, Quality, Productivity, and Performance Delivery of concerned department operations.
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
• Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensure BM rates and OP2 throughput deliverables.
• Interfacing well with other OMs. Taking up cross-functional projects by the adoption of best practices.
• Proactively identify and lead process improvement initiatives.
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Lead ART events from a capacity planning perspective and prepare Man, Material, and Machine.
• Carry out machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource Planning and Finance teams.
• Ensure best practices in people management and accountable for FC's compliance, Connections, and scorecards.
• Manage People and team development.
• Understand Flex levers, take up new Amazon technicalities associated with the role's requirements, and Amazon ERP systems.
• Create leaders and a talent pipeline.

  Good stakeholder management and project management skills.

• Do cross-functional and cross-mile interfacing and take up for the best practices and initiatives.

InternalLoop CompetenciesBasic Qualifications

• Bachelor's degree or equivalent.

Preferred Qualifications

• 3+ years of Amazon (blue badge/FTE) experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Basic Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

• 1+ years of performance metrics, process improvement, or lean techniques experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations

• IND, HR, Gurugram