Process Associate

🚀 We’re Hiring: Process Associate (1 Year Experience Only) We’re looking for motivated and customer‑focused professionals who have exactly 1 year of hands‑on experience in a customer service role and are ready to take the next step in their career. 📍 Location: Colombo

🕒 Experience Required: Exactly 1 year in Customer Service

💼 Employment Type: Full‑time 🔹 Role Overview

As a Customer Service Executive, you’ll be the first point of contact for our customers, ensuring a smooth, professional, and positive experience across all interactions.

🔹 Key Responsibilities

Handle customer inquiries via phone, email, or chat in a timely and professional manner

Resolve customer issues efficiently while maintaining high satisfaction levels

Accurately document interactions and follow up where required

Work collaboratively with internal teams to resolve escalations

Meet individual and team service quality metrics 🔹 Mandatory Requirements

✅ Exactly 1 year of work experience in a customer service, call center, or client support role

✅ Strong verbal and written communication skills

✅ Customer‑centric mindset with problem‑solving abilities

✅ Basic computer literacy and experience using CRM systems

✅ Willingness to work in a fast‑paced environment ⚠️ Please note: Candidates with less than or more than 1 year of experience will not be considered for this role.

🔹 What We Offer

Career growth opportunities

Supportive team environment

Continuous learning and development

Competitive remuneration package 📩 Interested?

Apply now