Production Support Engineer (Middleware) - Java + Rest / SOAP API+ Linux

Position Description Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results.

CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Production Support Engineer – API services and Middleware Position: Individual Contributor – Application Migration & Modernization Experience: 2 – 4 Years Category: Production Support Shift: Multiple shifts between 8 AM-10 PM IST Main location: HYDERBAD / CHENNAI / BANGALORE Position ID: J0326-2282 Employment Type: FULL TIME Education Qualification: Bachelor’s or Master’s degree in Computer Science Engineering, Information Technology, or a related technical field.

Position Description: We are looking for skilled L1/L2 Production Support Engineers to support critical middleware and API-based systems in a 24x7 onshore/offshore model. The role involves monitoring, incident management, troubleshooting, and ensuring high system availability within SLA timelines. Candidates should have strong analytical skills, a proactive mindset, and the ability to drive automation and continuous improvement in production support processes.

Your future duties and responsibilities Triage and acknowledge all incoming incidents

Monitor and resolve alerts (Dynatrace, Splunk, CloudWatch)

Perform basic fixes (restart pods, clear queues, validate services)

Escalate priority incidents (M1–M3) to L2 within SLA timelines

Update, track, and close ServiceNow tickets

Work in a 24x7 shift-based support model

Collaborate with onshore/offshore teams

Ensure SLA compliance and ownership of incidents

Support API-based systems (SOAP/REST) Required Qualifications To Be Successful In This Role Must-Have Skills: Dynatrace, Splunk, ServiceNow

Kubernetes, AWS CloudWatch

Linux CLI

Agile methodology

Java basic

Kubernetes service debugging

SQL / DB2 knowledge

Strong experience in Production Support environments

Experience with SOAP & REST APIs

Understanding of API concepts (status codes, WSDL, schemas, authentication)

Hands-on with Postman / SOAP UI

Strong analytical and troubleshooting skills

Ability to perform RCA and incident management within SLA Good-to-Have Skills: KONG API Gateway

ECM / FileNet

Automation (scripting, monitoring improvements)

Experience in API support teams

Exposure to IVR pipelines

Experience in writing runbooks and documentation CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.