Program Manager

Key Responsibilities

• Oversee the complete lifecycle of IT and Telecom projects, from initiation through closure.
• Apply appropriate delivery methodologies (Agile, Waterfall, or Hybrid) based on project requirements.
• Facilitate Agile ceremonies such as daily stand-ups, sprint planning, retrospectives, and demos.
• Coordinate effectively with internal teams and external vendors to ensure smooth project execution.
• Create and maintain comprehensive project documentation, including plans, timelines, milestones, trackers, and change logs.
• Ensure projects are delivered on time, within scope, and aligned with budget constraints while managing competing priorities.
• Define project scope, feasibility, and deliverables, ensuring alignment with stakeholder expectations.
• Track project performance using KPIs and proactively address risks, issues, and blockers.
• Maintain consistent and transparent communication with clients, vendors, and stakeholders.
• Conduct regular stakeholder meetings to gather requirements and ensure alignment on deliverables.
• Implement and monitor risk mitigation strategies to minimize disruptions.
• Perform budget tracking and financial analysis, recommending corrective actions where necessary.
• Share timely updates and reports with stakeholders throughout the project lifecycle.
• Be open to travel based on project demands, including onsite engagements.
• Utilize Microsoft Office tools, particularly Excel, for analysis and reporting.
• Prepare and deliver effective presentations for clients, leadership, and project teams.

Mandatory Skills

• Certification in PMP and/or PRINCE2.
• Strong understanding of Agile, Waterfall, and Hybrid project delivery methodologies.
• Expertise in stakeholder management, communication, and conflict resolution.
• Proficiency in project management tools such as MS Project, Jira, Trello, and Confluence.
• Strong analytical, organizational, and decision-making capabilities.

Desirable Skills (if Any)

• Ability to manage cross-functional teams in fast-paced and high-pressure environments.
• Experience working collaboratively with third-party vendors and distributed teams.
• Strong presentation and reporting skills for engaging with senior stakeholders and clients.