PROGRAM SPECIALIST (PROGRAM MGMT DEVELOPER II)

Career Area:

Strategy

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Summary Critical Work Role Position Performs:

BTL (Business Transformation Lead) to lead complex ERP deployments (SAP & QAD). This is more of a senior program management role.

Manage all aspects of the SAP deployments including the requirements gathering, project plan, site communications, and plan execution. This includes, but is not limited to:

• Support GIS Demand management activities
• Lead SAP related Dricefs/ MGPPs delivery
• Lead ERP pre-assessments workshops for business to provide estimates.
• Lead SAP & QAD related deployments globally
• Interactions with GCIO and EMs, facility senior leaders, GIS division managers and directors on SAP transformation initiatives
• Manage both Cat and IT vendor resources across regions
• Manage deployment IT budget ranges from ~$1M to $10M
• Candidate should have strong communication skills, be an innovative thinker, have strong problem-solving skills, work well in a team environment, and possess strong customer relationship and customer support skills.
• Ability to work independently and manage one's time as well as well as being a collaborative team member
• Ability to convert BU requirements into IT requirements. (Demand Management)
• Ability to coordinate with vendors and other cross-functional teams for support and deployment
• Participate in project control meetings and report status on deployments

BACKGROUND/EXPERIENCE: The successful candidate should be able to demonstrate the following selection criteria:

• 10 plus years experience in SAP project delivery
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Project Management Professional (PMP) / BB certification required
• Bachelor's Degree in appropriate field of study or equivalent work experience

Skill Descriptors Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Level: Extensive Experience

• Develops, refines, and communicates tactical plans for own responsibilities.
• Provides the right level of detail as input for strategic plan development.
• Demonstrates the value and necessity of linking tactical plans to overall strategic plan.
• Ensures attention to the detail and dependencies of existing departmental-level plans.
• Plans for allocation of resources in line with unit goals, technical and business objectives.
• Ensures the planning process is integrated with the overall business plan.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level: Extensive Experience

• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Quantifies the costs, benefits, risks and chances for success before recommending a course of action.
• Approaches a complex problem by breaking it down into its component parts.
• Chooses among a diverse set of analytical tools according to the nature of the situation.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

Level: Extensive Experience

• Creates processes with provisions to accommodate change.
• Helps others adapt to changing environments and accept new situations.
• Recovers from disappointments and setbacks.
• Works effectively with unstructured teams, situations, or environments.
• Leverages prior experience as a help towards handling changing situations.
• Makes progress in an atmosphere of ambiguity and uncertainty.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Level: Working Knowledge

• Develops basic persuasive arguments.
• Discusses organizational culture around providing input on decisions.
• Uses active listening skills and probing techniques to surface opportunities to influence.
• Identifies who the decision makers are and how they receive information.
• Regularly presents ideas or suggestions to associates in persuasive terms.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Level: Extensive Experience

• Clarifies and handles multiple concurrent and diverse activities.
• Shifts focus among several efforts as required by changing priorities.
• Addresses potential conflicts that impact current delivery commitments.
• Works with or leads others to re-prioritize work and reschedule commitments as necessary.
• Responds to shifting priorities while maintaining progress of regularly scheduled work.
• Demonstrates an expectation that there will be ongoing shifts in demands and priorities.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level: Extensive Experience

• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Level: Extensive Experience

• Utilizes preferred tools, techniques and methods for estimating project cost and time.
• Plans, estimates, staffs, organizes and monitors significant projects.
• Identifies risks and vulnerabilities; creates contingency plans.
• Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
• Maintains open communication among project participants and interested parties.
• Communicates reporting requirements; creates monitoring and control mechanisms.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Level: Working Knowledge

• Follows policies, practices and standards for determining functional and informational requirements.
• Confirms deliverables associated with requirements analysis.
• Communicates with customers and users to elicit and gather client requirements.
• Participates in the preparation of detailed documentation and requirements.
• Utilizes specific organizational methods, tools and techniques for requirements analysis.

Posting Dates: Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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Locations: BANGALORE, KARNTAKA, INDIA