Shift Manager

Title: Shift Manager (AM/ASM)

Location: Bengaluru, Karnataka 560076

 

SUMMARY:

The shift Manager (AM/ASM) would be responsible for handling the shift. His/her majority of the time is spent in meeting Guest expectations, running smooth operations, motivating the restaurant staff & ensuring product quality.

 

Description:

Leads Operational Excellence and the Guest Experience:

• Role models expected behavior and coaches team on hospitality standards
• Executes processes that ensure the restaurant meets safety and sanitation standards
• Executes processes that ensure inside and outside cleanliness standards are met
• Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency
• Responds to all Guest feedback with action plans to address opportunities
• Ensures all shifts are appropriately staffed to achieve service with speed goals
• Empowers the team to satisfy Guest needs and resolve concerns
• Removes barriers to delivering Hospitality behaviors
• Communicates Guest feedback to the team and involve in action plans to resolve issues.

 

Builds Team Talent:

• Handles all employee concerns with a sense of urgency
• Treats all team members fairly and with respect
• Ensures no team members is placed in position until all training is complete
• Provides regular communication to team including goals and results
• Source, trains, retains, and develops team members that improve the Guest experience

6.Executes team service through effective scheduling, cross training, and deployment

• Executes development plans for talented team members to grow their career

 

Drives Sales Growth:

• Owns local store marketing in trade area, becoming integrated into the community
• Tracks results
• Involves entire team by communicating goals, results, and action plans
• Ensures the restaurant is well maintained including cleanliness
• Ensure all products are available to Guests every shift and execute all products to standard

6.Utilizes appropriate suggestive selling

 

Plans and Communicates:

• Discusses issues with other managers

2.Discusses shift plan with team

• Involves entire team by communicating goals, results, and action plans
• Makes adjustments to assignments during the shift to achieve goals
• Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency
• Executes travel paths and delegates tasks as required
• Ensures each shift is appropriately staffed to meet hospitality with speed goals

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Skills: Speaks/Reads English, Math, On-boarding of new employees, Team building, Conflict management, Root cause analysis, Problem solving, at least 18 years of age

· Qualification – 3 Years Hotel Management Degree/Diploma, Graduate

· Experience – Minimum 0-2 years’ experience in Food Services or Retail industry & IHM Freshers