Softility - Observability Engineer - OTEL

Experience : 8 - 12 Years

Location : Hyderabad (Offshore)

Shift Timings : Afternoon Shifts (1 : 00 PM - 10 : 00 PM IST)

Role Overview : Lead the offshore engineering team in building and deploying a unified observability platform across production environments (GCP/Anthos clusters) and non-prod. The goal is to provide end-to-end visibility, using a modernized, open-source Open Telemetry (OTEL) stack while working to replace legacy monitoring and correlation tools.

Key Responsibilities :

Platform Architecture &

• Deployment :
• Lead the deployment of the end-to-end open-source observability stack on GCP/Anthos Kubernetes clusters.

Logging Layer Implementation :

• Design and configure the logging pipeline using Data Prepper (for data enrichment), OpenSearch (for indexing and storage), OpenSearch Dashboards, and ElastAlert.

Metrics &

• Distributed Tracing :
• Implement the observability layer to capture metrics and traces from target API clusters using OTEL Agents and Collectors, routing them to Prometheus and Grafana Tempo.

UX &

• Infrastructure Monitoring :
• Set up Synthetic and Real User Monitoring (RUM) using K6 Synthetics, Black box Exporter, and Grafana Faro, alongside infrastructure monitoring via Node Exporter and Kube-state-metrics.

Configuration as Code (CaC) &

• GitOps :
• Ensure all observability infrastructure, OTEL collector configurations, and dashboards are version-controlled in Git and deployed automatically using Jenkins pipelines and Terraform.

Dash boarding &

• Alerting :
• Develop unified, SLO/SLI-driven Grafana dashboards covering the four golden signals (Latency, Errors, Traffic, and Saturation).
• Configure alert deduplication, correlation, and routing using Prometheus and Alert manager.

Migration &

• Parity Validation :
• Run parallel validations to map and migrate existing New Relic dashboards/alerts and Splunk logs to the new Grafana/OpenSearch stack, ensuring full parity before legacy platform turn-down.

Team Leadership :

• Mentor offshore engineers, identify and bridge skill gaps within the team, and collaborate closely with onshore leads and enterprise architects.

Required Technical &

• Professional Skills :
• Core Observability : 8 years of experience in observability, APM, and logging.
• Deep expertise in OpenTelemetry (OTEL) instrumentation (Agents/Collectors) is mandatory.
• Open-Source Stack : Strong hands-on experience with Prometheus, Grafana, Tempo, and OpenSearch/ELK stack.
• Legacy Tool Migration : Proven experience working with or migrating away from commercial tools like Splunk and New Relic.
• Cloud &
• Containers : Strong proficiency in Kubernetes orchestration (GCP/Anthos environment experience preferred) and micro services architecture.
• Infrastructure as Code (IaC) : Advanced skills in Terraform and CI/CD pipelines (Jenkins) for automated deployments.
• Scripting &
• Synthetics : Experience with synthetic transaction scripting (K6, Playwright, or Puppeteer).
• Leadership : Demonstrated experience leading offshore technical teams, managing project milestones, and driving architectural best practices.
• Excellent communication skills for onshore-offshore coordination.

Education : Preferred any IT Background - UG OR PG