TM Softech Private Limited is a leading provider of Core Banking platforms for Co-operative Banks, Credit Societies, Credit Unions. TM Softech constantly upgrades Auto Bank with better features, modules and technology including Online Banking Solution, Mobile App, Internet Banking and Business Intelligence Module.

Location: Ahmedabad

Requirement: Software Support Engineer.

Experience: Min 1 Year to 5 Years

Open Positions: 3

Skills

We are looking for a Software Support Engineer position. for minimum 1 Year to 5 years of experience. The Software Support Engineer will be responsible for providing technical support, troubleshooting and software development for the company's Core Banking Platform and ancillary modules. The engineer should be able to work with customers to solve their problems and provide exceptional customer service.

Responsibilities:

Work as a Team Member and report to respective Team Leader
Work on respective Cases as per assigned by Team Leader in CRM
Maintain Records of Cases attended and resolved.
Talk with Customer and give Support of Software through Remote Connection Tool
If required, then meet with Team Leader for assigned Cases in CRM
Learning of New Release and Enhancements of Software as and when required
Guide to Customers for Various Options of Software through Remote Connection Tool

Qualifications

Strong technical knowledge and experience in Software Support and Troubleshooting
Experience in Software Development
Excellent customer service skills
Ability to communicate effectively with both technical and non-technical users.
Experience in the banking/financial industry is a plus.
Strong problem-solving and analytical skills
Bachelor's degree in computer science or related field.

Join our team and contribute to a collaborative, innovative environment, where your ideas can truly make a difference.

We look forward to receiving your application!!!

Software Support Engineer

Job description