Team Leader Customer Support

• Location: North-Delhi, India

  Experience: 35 years

  Employment Type: Full-time

• Responsibilities:
• Lead and mentor a team of customer support executives.
• Monitor team performance and provide constructive feedback.
• Develop and implement training programs for new hires.
• Handle escalated customer issues and ensure timely resolution.
• Analyze customer service metrics and prepare reports for management.

• Requirements:
• Proven experience in a supervisory role within a customer support environment.
• Strong leadership and decision-making skills.
• Excellent problem-solving abilities.
• Familiarity with CRM systems and support tools.
• Bachelors degree in Business Administration or a related field.
• Why Join Udhary.com
• Competitive salary packages.
• Opportunities for professional growth and development.
• Collaborative and inclusive work culture.
• State-of-the-art office facilities in the heart of Delhi.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.