Technical/Application Support Engineer - Java

Role Overview :

We are looking for a Technical Support Engineer with 1 - 2 years of experience in Java application support and production troubleshooting. The candidate will be responsible for resolving application issues, debugging Java-based applications, performing root-cause analysis, and supporting application stability and releases in a production environment.

Key Responsibilities :

• Troubleshoot and resolve application and production issues within defined timelines and SLAs.
• Debug Java applications and identify the root cause of technical issues and defects.
• Perform code-level troubleshooting and small to medium-level fixes in existing Java applications.
• Analyze application logs, stack traces, database queries, and system behavior to diagnose issues.
• Monitor production incidents and prioritize resolution based on severity and business impact.
• Perform root-cause analysis (RCA) and implement preventive and corrective solutions.
• Collaborate with Product, Engineering, QA, and Customer Support teams to understand and resolve reported issues.
• Perform regression testing of fixes and coordinate with QA before production deployment.
• Support application releases, deployments, and post-release validation activities.
• Identify recurring production issues and suggest improvements to application stability and performance.
• Create and maintain technical documentation covering recurring issues, troubleshooting procedures, and resolutions.
• Maintain effective communication with relevant stakeholders during critical incidents and production issues.

Required Skills &

Experience :

• 1 - 2 years of experience in technical support, application support, production support, or software engineering.
• Hands-on experience with Java application troubleshooting and debugging.
• Good understanding of Core Java, OOP concepts, and application debugging.
• Experience analyzing logs, stack traces, exceptions, and application behavior.
• Working knowledge of SQL and relational databases.
• Understanding of application support, incident management, RCA, and production troubleshooting processes.
• Basic understanding of software development and deployment lifecycle.
• Experience with bug fixing, regression testing, and release/deployment support.
• Good analytical and problem-solving skills.
• Strong communication skills and ability to work effectively with cross-functional teams.

Educational Qualifications :

• B. Tech/B. E

Tech Stack : Debugging, Bug Fixing, Java, Spring Boot, Microservices, Rest API, Support, Application Support