Technical Support Engineer

We're hiring for a global communications technology company that empowers developers and businesses worldwide to create personalized customer experiences. This organization is a leader in revolutionizing how the world interacts through innovative solutions and a strong commitment to remote-first work and global inclusion.

The Role

• Address customer issues using strong technical and diplomatic skills, providing valuable feedback to product and engineering teams.
• Provide timely assistance to customers, potentially working irregular shifts, including weekends, as needed.
• Collaborate with customer and partner developers, architects, and support personnel to resolve complex technical challenges.
• Work with teammates and product/engineering teams via Slack and file JIRAs to report bugs.
• Review and contribute to internal and external technical resources to stay current with industry trends.

What You'll Need

• 3+ years of experience with a deep understanding of email infrastructure (MUA, MTA).
• Good knowledge of RESTful technology, APIs, and troubleshooting cloud solutions.
• Understanding of SSL, TLS, and SMTP protocols; knowledge of POP3, IMAP, and Telnet is a plus.
• Skills in troubleshooting network connectivity, including TCP/UDP and SSL/TLS basics.
• High competency in communicating complex technical issues to both technical and non-technical audiences.
• Demonstrated dedication to the customer experience and ability to prioritize tasks effectively.

What's On Offer

• Competitive salary
• Generous time off, parental leave, and wellness benefits.
• Healthcare and retirement savings programs.
• Opportunities for professional development and community impact.

Apply via Haystack today!