Title: Program Manager

Area(s) of Responsibility

Production Support / Service Delivery Lead | 8-12 Years Experience

• Lead mission-critical Production Support engagements in a 24x7 support environment.
• Manage client relationships and ensure high customer satisfaction.
• Drive SLA adherence, service governance, and operational excellence.
• Handle incident, problem, and change management processes effectively.
• Conduct root cause analysis and implement preventive actions.
• Lead service improvement initiatives to enhance reliability and performance.
• Coordinate cross-functional teams, vendors, and stakeholders.
• Ensure teams are adequately trained and resourced.
• Implement best practices in application design, deployment, monitoring, and maintenance.
• Track industry trends and drive continuous improvement for optimal application availability and business continuity.

Skills with M/O flag are part of Specialization

• Scrum - PL4 (Mandatory)
• Help the tribe - PL4 (Behavioural)
• Software Configuration - PL2 (Optional)
• Think Holistically - PL4 (Behavioural)
• Win the Customer - PL4 (Behavioural)
• One Birlasoft - PL4 (Behavioural)
• Results Matter - PL4 (Behavioural)
• Stakeholder Relationship Management - PL3 (Functional)
• Get Future Ready - PL4 (Behavioural)
• Demand Management - PL3 (Functional)
• Change Control - PL4 (Functional)
• P&L Management - PL3 (Functional)
• Account Management - PL2 (Functional)
• Quality Assurance - PL3 (Functional)
• Programme Management - PL2 (Functional)
• Estimation & Scheduling - PL4 (Functional)
• Enterprise And Business Architecture - PL3 (Mandatory)
• Project Management - PL4 (Functional)
• Change management - PL3 (Mandatory)
• Team Management - PL3 (Functional)
• Agile Safe - PL4 (Mandatory)
• Proposal Building - PL2 (Functional)
• Requirements Definition And Management - PL4 (Functional)

Locations

Country/Region: IN

Requisition ID: 39453

• Work Model: Position Type: Salary Range:
• Location: INDIA - HYDERABAD - BIRLASOFT OFFICE