Salesforce Developer at Protiviti (2023-09 – Present)
Developed scalable Apex solutions and LWC components for enterprise clients, led data migration projects, built production AI agents using Agentforce, and enforced security best practices within Agile delivery teams. Actively mentored junior developers through code reviews and technical guidance.
Data Migration Project at Protiviti (2023-09 – Present)
- Migrated 150,000+ records across 20+ Salesforce objects using Data Loader and Salesforce Inspector, achieving a 99.2% first-load success rate through custom validation rules and deduplication logic.
- Developed bulkified Apex classes and triggers with Wrapper Classes to handle complex data transformations while adhering to Governor Limits.
- Gathered data requirements directly from client stakeholders, clarified field mapping logic, and translated business needs into technical specifications.
- Identified and resolved root causes of failed record loads, reprocessing batches to ensure zero data loss in production.
Anthology – Bug Fixing & Code Coverage Enhancement at Protiviti (2023-09 – Present)
- Resolved 30+ critical bugs across multiple Salesforce modules, improving system stability and reducing production incident rate by approximately 40%.
- Analysed existing codebase gaps and wrote Apex test classes to raise code coverage from below 60% to consistently above 75%, enabling smooth deployments.
- Optimised test methods for performance, cutting average test-run execution time by ~25% and reducing deployment lead time.
- Collaborated with QA teams in Agile sprints to validate fixes, prevent regressions, and deliver updates on schedule.
Real-Estate AI Agent – Agentforce / Einstein Builder at Protiviti (2023-09 – Present)
- Designed and deployed a production Agentforce AI agent that recommends properties based on user inputs (location, budget, project type), reducing average search time for prospects by ~50%.
- Enabled real-time Q&A and personalised property suggestions, improving lead engagement and contributing to a measurable increase in lead-to-inquiry conversion.
- Integrated the agent with Salesforce Flows and custom Apex actions to surface live property inventory and capture lead data automatically.
Grow Bot – Agentforce Multi-Category Chatbot at Protiviti (2023-09 – Present)
- Built an Agentforce chatbot handling multi-category product queries (mobiles, cars, properties) with automated product listings and detailed feature retrieval for end customers.
- Integrated with Salesforce Flows (GetProductDetails, GetProductAttributes, CreateMyOrder1) to fetch real-time product data and process orders end-to-end.
- Implemented secure user verification via email + OTP before granting access to product details and order placement, ensuring data privacy compliance.
- Added context memory to avoid repetitive prompts, enabling smooth multi-turn conversations; implemented inappropriate content filtering for a safe user experience.
